Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and other methods available at checkout.

Can I change or cancel my order after placing it?
We process orders quickly. If you need to make a change, email us at hello@popaeon.com within 12 hours of placing your order and we'll do our best to help.

Shipping

How long does delivery take?
Most orders are delivered within 5–10 business days within India. See our full Shipping Policy for details.

Do you offer free shipping?
Free shipping thresholds and carrier options are shown at checkout based on your location.

Can I track my order?
Yes. Once your order ships, you'll receive a tracking link by email. You can also visit our Track Order page anytime.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery for eligible items. Please see our Return Policy for full details.

My item arrived damaged. What do I do?
Email us at hello@popaeon.com with your order number and a photo of the damage within 48 hours of delivery. We'll sort it out for you.

Products

Are your products authentic?
Yes. Every product we sell is sourced directly from verified suppliers and quality-checked before being listed on our store.

I have a question about a specific product.
Reach out at hello@popaeon.com and we'll get you the details you need.